Refund & Return Policy
Transparent, Hassle-Free Grocery Sourcing Promise
100% Doorstep Replacement Guarantee
If you are dissatisfied with the freshness, quality, or packaging of any product at the time of delivery, you may return it immediately to our delivery partner without any questions asked.
1. Perishable Items (Fresh Produce & Dairy)
Because fresh vegetables, farm fruits, milk, and breads are daily perishable goods, return requests must be raised within 4 hours of delivery with a quick photo sent to our official WhatsApp support number (+91 98765 43210).
2. Packaged Groceries & Household Goods
Unopened packaged goods (Atta, Rice, Pulses, Cooking Oils, Cleaning supplies) can be returned within 48 hours of delivery if the packaging is intact, sealed, and undamaged.
3. Refund Processing Timeline
- Online Payments (UPI, Cards, Netbanking): Refunds are initiated through the Razorpay Payment Gateway within 24 hours and credited to your original payment method in 3–5 business banking days.
- Cash on Delivery (COD): Refunds can be settled via instant UPI transfer or adjusted against your next order.
4. Order Cancellation Policy
You may cancel your grocery order at any time while it remains in the "Order Placed" status. Once an order is "Out for Delivery", physical dispatch has already occurred and cancellation cannot be processed automatically through the system.
5. Contact for Returns
To initiate a return or dispute, please contact our support team at support@biswasmarket.com or message us on WhatsApp at +91 98765 43210.